Returns & Exchanges

We want you to love what you bring into your home. If something isn't right, we're here to make the return or exchange as smooth as possible. Please review the policy below so you know what to expect, then reach out to our team and we'll guide you through every step.

Return Window

All small decor items must be returned in original packaging and unused condition within 14 days of delivery. You may request for furniture return within 30 days of your delivery date. To qualify, your item must meet the new condition and in original packaging. Please note most of our furniture products are made to order. We will contact you prior to delivery to confirm and accept the quality of the furniture before it is shipped. Once approved return of the item is at our discretion  based on factor such as condition, if you receive an incorrect item. We’ll go above and beyond to help make this process as seamless as possible. 

How to Start a Return

Starting a return is simple. Contact our Customer Service team and we'll confirm your eligibility and issue your Return Authorization before you ship anything back.

1. Comtactcuratedcoliving@gmail.com your order number and the item(s) you'd like to return.
2. We'll confirm the item is eligible and provide your Return Authorization. Returns sent without one cannot be accepted.
3. Repack the item in its original packaging with all accessories included, then ship it back to the address below.
4. Once we receive and inspect the item, we'll process your refund to the original payment method 
5. we will provide you with a return shipping address once return is confirmed. Please not due to use using different manufacturers the return address varies

 

 

• Furniture - If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s) within 30 days of the shipment date, with proof of purchase. Note that returns or exchanges are not accepted for final-sale items, special orders, made to order, pre-order, items that have been installed, items no longer in their original packaging, and other items listed below. Other exclusions may apply.  Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. Belaré Home reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client. Returns will not be accepted for the following reasons - item too large, too heavy, wrong dimensions, incorrect fit, etc. We encourage you to reach out to our Customer Care Team for any questions or concerns you may have before placing your order. 
• Promotions/Sales -  All promotions and sales are final. No price adjustments will be granted for previous purchases. Promotions cannot be combined with other discounts or offers.

Customs & Duties: Customer is responsible for paying any additional custom taxes or charges by your government or post office.

Return Processing time:  Once we have received your package, your return will be processed within 4-7 business days. You will be notified via email once your return has been processed. If you have requested a refund, please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 2-5 business days). Original shipping charges (paid by you or Belaré Home as a part of Free Shipping) are non-refundable and will be deducted from the refund. We do not provide return shipping labels so please make sure the information is accurate when you send it. Customer is responsible for paying all shipping cost to return items back to Belaré Home. Any item that is returned more than 30 days after shipment will not eligible for a refund. Any item returned damaged is not eligible for a refund, customer will be responsible for paying shipping cost to have item returned. Unclaimed items will be discarded after 15 days.

BE SURE TO SAVE YOUR RETURN LABEL RECEIPT FROM THE POST OFFICE SO YOU HAVE PROOF OF RETURN.

Store credit:  All credits will be issued by coupon code. Online store credit can only be used at our website. We are unable to transfer this to another person or account. Any purchase amounts that exceed the value of the store credit or gift card will require an additional method of payment for remaining balance due. 

Giftcards purchased are non-refundable

Shipping:  Shipping times are approximate and depends on where your country is located, your postal office, and custom practices. Your order might be shipped in multiple shipments for us to optimize shipping and delivery times. Returned packages that is not the fault of the sender can be resent at the expense of the customer. Refunds for returned packages that is not the fault of the sender will be issued in full less the expense of the shipping costs incurred by the sender.

Condition & Packaging

To be accepted for a return, items must be innew and unused condition and meet the following requirements:

• Not assembled or modified in any way.
• Returned with all original packaging, hardware, and accessories.
• Free of any signs of use, wear, or damage.
• Accompanied by a valid Return Authorization.

Items that arrive back to us assembled, modified, or without their original packaging may not qualify for a refund. We recommend keeping all packaging until you're certain you're keeping your purchase.

Restocking & Shipping Fees

A 35% return processing & repackaging fee applies to all returns and cancellations. This fee covers the cost of inspecting, repackaging, and restocking your item, and is deducted from your refund.

Return shipping is the responsibility of the customer. You may use the carrier of your choice to send the item back to our designated location. We recommend a trackable, insured shipping method, as we cannot issue a refund for items that are lost or damaged in transit on their way back to us.

Non-Returnable Items

Certain items cannot be returned once they have been delivered. These include:

• Items that have been assembled, used, or modified in any way.
• Items returned without their original packaging.
• Custom or made-to-order pieces produced specifically for your order.

If you're unsure whether an item qualifies for return, please reach out before placing your order and we'll be glad to confirm.

Damaged or Defective Items

We take great care in packing and shipping every order, but if your item arrives damaged or with a manufacturing defect, we'll make it right. Please inspect your delivery as soon as it arrives.

• Contact us within 48 hours of delivery so we can resolve the issue quickly.
• Keep all original packaging — it's often required to file a freight or manufacturer claim.
• Have your order number and a few photos of the damage ready; they help us process your claim faster.

Depending on the situation, we'll arrange a replacement, replacement part, or refund. Return shipping and restocking fees do not apply to items that arrive damaged or defective.

How Refunds Are Issued

Once your returned item arrives at our facility, our team inspects it to confirm it meets the return requirements. After approval, your refund is issued to the original payment method, less the 35% return processing & repackaging fee.

Please allow a few business days after inspection for the refund to be processed on our end. The time it takes for the credit to appear on your statement depends on your bank or card issuer. If you have any questions about the status of your refund, our Customer Service team is happy to help.

 

Order Cancellations

Need to cancel? Please contact us within 3-7 days of placing the order for furniture, with 48 hours of decorative items. The 35% return processing fee applies to cancellations if not done within the specific time frame . If your order has already shipped, it will be handled as a standard return, including customer-paid return shipping. Reach out right away and we'll do everything we can to assist.

We are always here to help.